Everything You Need To Know!

We are delighted to have your camper join our upcoming summer camp! Below, you will find all the necessary information to ensure smooth sailing throughout the check-in/check-out process, what items your camper should bring, and answers to our frequently asked questions. While you will receive a welcome email from your camp directors before the camp commences, we wanted to provide you with this information in advance.

Please pay special attention to the medical form and ensure your 6-digit pin number is established before the first day of camp. These are both required to check in and out of camp.

At check-in, we will ask for your camper’s name and your PIN number. Your PIN number needs to be generated by YOU on your profile on the Bay Club Connect account linked to your camper’s enrollment. Once you generate your PIN, it will be texted to you. This allows for security throughout the check-in/check-out process. Once the PIN has been entered, the associate will ask to take a photo of the guardian dropping off the child.  This is a security measure that we have implemented to ensure your child is checked in and out by approved guardians.

To retrieve your PIN number, follow this step-by-step guide:    

WEB BROWSER:    

• Log on to your account at bayclubconnect.com
• Select “Household” at the top of the screen
• Find the adult guardian (member or in the guardian section)
• Verify the cell phone number listed is correct and then select “SEND PIN”
• A text will be sent right away to the cell phone number. This PIN will never change and can be used for all of children in the household

APP:    

• Log on to your smartphone App
• Select “More” then “Household” (sometimes this is found in the “Profile” or “Members” section)
• Find the adult guardian (member or in the guardian section)
• Verify the cell phone number listed is correct. If it isn’t, choose “ACTIONS” and “Edit Guardian Details”
• Select on “ACTIONS” and “SEND PIN”
• A text will be sent right away to the cell phone number. This PIN will never change and can be used for all of children in the household

Complete Medical Form:

Before coming to camp on Monday, please ensure that you have completed the medical forms. These must be completed online via the Connect account linked to your camper’s enrollment. If the forms aren’t complete prior to camp, the check-in system will not allow you to check your child into camp.

To fill out your medical form follow this step-by-step guide:    

WEB BROWSER:    

• Log on to your account at bayclubconnect.com
• Select “Household” at the top of the screen
• Find the child enrolled in camp
• Click on medical form
• Fill out questionnaire and hit “save”

APP:    

• Log on to your smartphone App
• Select “More” then “Household” (sometimes this is found in the “Profile” or “Members” section)
• Find the child enrolled in camp
• Click on medical form
• Fill out questionnaire and hit “save

Please note: We will not accept any campers for drop-off or pick-up without a PIN number or an incomplete medical form.

SWIM SAFETY

In order for your child to participate in swimming activities during camp, we require they pass the swim safety test. This test ensures that all participants have the necessary skills to enjoy the water confidently and responsibly. The test consists of two components:

• Treading water: Your child will jump into the pool, fully submerge themselves, resurface, and then tread water for one minute with their ears out of the water and nose pointing forward. They must remain in place without swimming. This skill is vital for maintaining stability and control while in the water.
• Lap swimming: Starting in the shallow end, your child must swim 25 yards in any style without using goggles and exit the pool unassisted. This requirement ensures that they have the necessary stamina and swimming ability to navigate the pool safely.

These safety measures are in place to ensure the well-being of all campers and promote a secure aquatic environment. We prioritize the safety of every child and believe that swimming competence is crucial for their enjoyment and participation in water activities. If, for any reason, your child is unable to pass the swim safety test, alternate arrangements will be made during the swimming sessions to ensure their continued engagement and enjoyment.

WHAT TO BRING:    

• Nut free snack(s) – please bring two full snacks for the full day
• Water bottle
• Athletic shoes with non-marking soles
• For children participating in water play or swimming activities:
  • Bathing Suit/Swim Trunks
  • Goggles
• Tennis Racquet (we will have some on site if your child does not have a racquet)
• Sunblock (if you prefer not to use our sunscreen, Sun Bum, apply at home and then we will re-apply before any outdoor activity. Personal bottles should be clearly labeled)

Remember the less you pack, the easier it is for us to keep track of everything!  Please remember to label all of your child’s belongings.    

WHAT NOT TO BRING:    

• Cell phones, tablets, and other electronic devices
• Gum/Candy
• Jewelry
• Toys

NUT-FREE CAMP:

We maintain a strict NO NUTS policy at camp. Please DO NOT bring any tree nut products to camp. Some campers have severe, life-threatening allergies. If you will be packing your camper’s lunch, please do not bring any products containing cashews, almonds, Brazil nuts, pine nuts, walnuts, peanuts, etc. (Please be especially mindful with trail mix, granola bars, and peanut butter & jelly sandwiches).

LUNCH OPTIONS FOR CAMPERS:
Campers who are participating in Little Explorers or Kids Multi Sport Camps will be provided with a lunch.

As we finalize our lunch orders the week before the camp begins, we kindly request that if you have registered your child for camp within 72 hours of the drop-off time, you pack a nut-free lunch for your child.

If you have any questions or concerns, please reach out to camps@bayclubs.com so that we can connect you with the appropriate person.

Cancellation & Rescheduling Policy:

We understand that sometimes life has a way of disrupting our plans and that emergencies can occur, so we’ve written our Cancellation & Rescheduling Policy to be as accommodating as possible.

Rescheduling Your Enrollment:

• Subject to availability, you may reschedule to a different camp session at any time, eight (8) or more days before the start of your original camp session. The prevailing camp price will apply to the new session enrollment.

Cancelling Your Enrollment:

• If you do not wish to reschedule your enrollment, you can cancel a camp reservation and receive a full refund of the enrollment fee, eight (8) or more days before the start of your original camp session. The refund will be issued to your original form of payment.

• If the camp cancellation request is made seven (7) or fewer days before the first day of camp, the enrollment fee cannot be refunded for any reason including illness.

Cancellation by Bay Club:

• In the event one of our camp programs fails to meet capacity or required staffing ratios, the Bay Club reserves the right to cancel the program. You will be notified at least 48 hours in advance of any cancellation. If a camp is cancelled, you will be refunded 100% to your original form of payment.

Contact Us:

• In the event that you need to cancel or reschedule a camp reservation, please ensure that the request is made in writing to camps@bayclubs.com

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Updated May 5, 2025